---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Identify the automation opportunities on ITSM Success Dashboard

# Identify the automation opportunities on ITSM Success Dashboard {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Identify the automation opportunities for ITSM Success Dashboard to implement or improve automation solutions for Virtual Agent (VA).

## Before you begin

Role required: sn_sd.success_dashboard_details_read

## Procedure

1. Navigate to AllSuccess DashboardSuccess Dashboard.
2. Select the Performance overview tab.
3. Select the Self solved - percentage indicator.
4. Select Insights (![Insights icon]()) on the contextual side panel.
5. Select View in Automation Discovery.  
   For more information on Automation Discovery, refer [Automation Discovery](https://www.servicenow.com/docs/access?context=automation-discovery&version=australia&pubname=australia-now-intelligence&ft:locale=en-US).
{#view-auto-opportunities__steps_n2n_qdd_dzb}

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