---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View or modify a Walk-up Experience appointment booking configuration

# View or modify a Walk-up Experience appointment booking configuration {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View the base system default appointment booking application configuration to
determine if the criteria meets your walk-up appointment booking needs. You can modify the
application configuration to uniquely manage appointment booking for your experience. The
information stored in the Walk-up Experience appointment booking application
configuration applies to all the services within the application.

## Before you begin

Role required: sn_walkup.walkup_admin or admin

## About this task

The Walk-up Experience configuration is provided with the
Appointment Booking feature.

## Procedure

1. Navigate to AllAppointment BookingAppointment Booking Configuration.
2. To view the Walk-up Experience configuration, select the configuration name.
3. In the Appointment Booking Configuration form, view or modify the following fields as needed.  
   {#view-modify-walkup-appointment-app__table_ltp_w1g_wfb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the application configuration. |
   | Task Table | Table where appointments are created for the tasks. The field is automatically populated with Walk-up Appointment \[wu_appointment\] table for configuring Walk-up Experience. |
   | Availability Method | Option to determine the appointment availability. * Number of appointments per slot: Define a specific number of appointments per time slot. Use this availability method if the task assignment method is set to manually. This is the default setting. * Scripted: Use this configuration setting to determine availability if the task assignment method is set to using auto assignment or dynamic scheduling. {#view-modify-walkup-appointment-app__ul_dft_rws_3bb} |
   | Advanced Calendar view for Portal | Option to display advanced view of the calendar for booking an appointment. |
   | Active | Option to activate the application configuration and enable appointment booking. |
   | Auto acceptance | If the application configuration setting for Process lifecycle is set to task-driven, an agent must accept or reject an assigned task. Enable the Auto acceptance check box to override this configuration setting for appointment booking. |
   | Portal View | Displays available appointments for a single day or for a week on the online Self Service Walk-up Check-in portal or from the Service Portal if the walk-up icon is configured there. |
   [Table 1. Appointment booking configuration]

   {#view-modify-walkup-appointment-app__table_ltp_w1g_wfb}
4. Select Submit.
{#view-modify-walkup-appointment-app__steps_mkb_v1g_wfb}

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