---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a record producer to log incidents

# Create a record producer to log incidents {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create record producers to log incidents directly from Service Catalog.

## Before you begin

Role required: catalog_admin or admin

## About this task

Incident record producers provide users with an interface from which user can log an
incident. For example, the default Can We Help You? category
features record producers such as Create Incident to enable
users to log incidents from the catalog.

The following example demonstrates how to create a record producer to request a
wireless router reset.

## Procedure

1. Navigate to AllService CatalogCatalog DefinitionsRecord Producers.
2. Select New and complete the steps in [Create a record producer](https://www.servicenow.com/docs/access?context=t_DefRecProdInSCat&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) using the following information:  
   {#t_CreateARecordProducer__table_pcp_hjt_hq__entry__2}

   | Field | Entry |
   |-|-|
   | Name | <kbd class="ph userinput">Request to Reset Router</kbd> |
   | Table name | Incident \[incident\] |
   | What it will contain ||
   | Short description | <kbd class="ph userinput">Reset wireless router request</kbd> |
   | Description | <kbd class="ph userinput">Please reset the building's router</kbd> |
   | Accessibility ||
   | Catalogs | Service Catalog |
   | Category | Can We Help You? |
   [ ]

   {#t_CreateARecordProducer__table_pcp_hjt_hq}
3. Right-click on the form header and from the context menu select Save.  
   Several related lists appear at the end of the form, including Variables and Variable Sets.
4. In the Variables related list, Select New.
5. On the form, fill in the fields.  
   {#t_CreateARecordProducer__table_fhs_dlt_hq__entry__2}

   | Field | Entry |
   |-|-|
   | Type | Reference |
   | Question ||
   | Question | <kbd class="ph userinput">Which router needs to be reset?</kbd> |
   | Name | Router |
   | Type Specifications ||
   | Reference | IP Router \[cmdb_ci_ip_router\] |
   [ ]

   {#t_CreateARecordProducer__table_fhs_dlt_hq}
6. Select Submit.
7. **Optional:** To view the new record producer, click Try It in the form header.  
   In Service Catalog,
   the new catalog item appears and any user can select it.
{#t_CreateARecordProducer__steps_zjv_3nb_ty}
**Related tasks**   

* [Create incident template](https://servicenow-prod.fluidtopics.net/MTzBuSAqxR1Lcl8H6KbMBw "Create an incident template to confirm consistency in the way information about the incident request is captured. A template also helps you to create incident easily and accurately.")
* [Create a module that uses incident template](https://servicenow-prod.fluidtopics.net/eAgtXVss25hjOfiLwWrtUg "Create a module to log an incident with pre-filled field values from an existing template.")
* [Create a record producer using a template](https://servicenow-prod.fluidtopics.net/FSjTK_HqXXjLR6w8UCLfWg "If a predefined incident template exists, it can be used with the record producer to fill in standard information for the incident.")

*[\>]: and then