---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Communication plan definition

# Communication plan definition {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
An incident communication plan helps you to streamline a communication process with regards to an incident. It defines the stakeholders who should be informed, what information should be shared, when the information should be
delivered, and the methods of communication.  
For information on how to create a communication plan definition, refer to [Create communication plan definition](https://www.servicenow.com/docs/access?context=create-comm-plan-definition&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).  
Note:  
If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths such as My Communication Plans, automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see [Redirect UI16 module links to Service Operations Workspace](https://servicenow-prod.fluidtopics.net/vL8HZs36~TCAlAHAiJ5i~w "Redirect classic UI16 module navigation links to the equivalent Service Operations Workspace (SOW) experience.").  
Important:  
While creating the Communication Plan definition, ensure that the table is Incident \[incident\]. If you have upgraded to London or a higher release and you use communication plan to streamline the communication process, deactivate the Major Incident Response and Resolution flow designer.