---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a connected Zoom application

# Create a connected Zoom application {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a connected application in your Zoom account to establish an OAuth 2.0 level of authentication between the Zoom APIs and the DEX for Zoom on the ServiceNow AI Platform. After creating the connected app, you can add scopes that enable you to perform different actions from the DEX for Zoom.

## Before you begin

1. Create a Zoom account
2. Role required: Zoom admin
{#create-a-connected-zoom-app__ol_y5c_lfv_qgc}

## About this task

Creating the connected app is a one-time activity.

## Procedure

1. Log in to [Zoom marketplace](https://marketplace.zoom.us/).
2. Navigate to DevelopBuild App.
3. Select General App.
4. Select Create.
5. **Optional:** Double-click the default name of the app and update the name.  
6. Select Admin-managed.
7. Select Save.
8. Under the App Credentials section, copy the Client ID and Client secret and store them at a secure place.  
9. Under the OAuth Information section, complete the following steps.
   1. In the OAuth Redirect URL field, enter the redirect URL in this format: <kbd class="ph userinput">https://&lt;ServiceNow-Instance-Name&gt;.service-now.com/oauth_redirect.do</kbd>.
   2. Under OAuth Allow List, add a ServiceNow instance redirect URL in this format: <kbd class="ph userinput">https://&lt;ServiceNow-Instance-Name&gt;.service-now.com/oauth_redirect.do</kbd>.  
      A token is generated. This token is used by the OAuth app to give the Zoom spokes access to the Zoom APIs.
   3. **Optional:** To add another URL to the allow list, select Add New List.  
      The following example shows the screen that you use to generate credentials for the OAuth app.  
      Note:  
      To learn more about the difference between the Redirect URL for OAuth and the URL that is mentioned in the OAuth allow list, see [Zoom Developer Forum](https://devforum.zoom.us/t/difference-between-redirect-url-and-allow-list-in-app-settings/58709).
   {#create-a-connected-zoom-app__substeps_vvp_qxm_4dc}
10. Select Access.
11. Under the Access section, copy the Secret Token.
12. Select Scopes.
13. Select + Add Scopes and add the following scopes:  
    * report:read:user:admin
    * dashboard:read:list_meeting_participants_qos:admin
    * dashboard:read:meeting_participant_qos:admin
    * dashboard:read:list_zoomrooms:admin
    * dashboard:read:issues_zoomroom:admin
    * user:read:user:admin
    {#create-a-connected-zoom-app__ul_ucv_3rx_tgc}
14. In the Search scope field, enter the granular scope.  
    An example of a granular scope is <kbd class="ph userinput">meeting:delete:meeting:admin</kbd>.  
    The granular scope appears.

15. Select the scope and then select Done.  
    The granular scope is added.

16. **Optional:** Repeat the steps to add more granular scopes.
{#create-a-connected-zoom-app__steps_ky3_2hw_tgc}

*[\>]: and then