---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure Variable time slots for appointment booking

# Configure Variable time slots for appointment booking {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Variable time slots, such as work duration and dates, for appointments can be configured
and booked based on the reason for a location. The reason can be an issue or request.  
This feature enables you to do the following:

* Configure variable time slots for booking an appointment based on the different reason for a location by creating advanced configurations and service configuration rules.  
  Note:  
  The service configuration rules and the advanced configurations must not overlap each other.
* Communicate to the customers about the availability of the agents for a location.
* Manage the walk-up locations and resources more effectively and efficiently.
{#variable-time-slots__ul_ryh_xg5_c5b}

To enable this feature, select the Enable advanced configurations check
box on the Appointment Booking Service Configuration form.

You can create multiple advance configurations for a service configuration rule.
* **[Configure variable time slots for appointment booking](https://servicenow-prod.fluidtopics.net/bNMl_aX94UrZlKiI8mEmtQ)**   
  Configure variable time slots for appointment booking in a walk-up location by defining rules and configurations.