---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Close multiple incidents from list

# Close multiple incidents from list {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Close multiple incidents from the incident list simultaneously that can have the same
resolution code.

## Before you begin

Role required: itil, list_updater, sn_incident_write, or admin

## Procedure

1. Select the check box beside each incident that you want to close.
2. Right-click on any list column header and select Update Selected.  
3. Set the value of State to Closed.
4. In the Resolution Information section, select a Resolution code and enter your notes in Resolution notes.
5. Click Update.  
   The changes apply to all the selected records.