---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Downgrade a license using the legacy Software Asset Management plugin

# Downgrade a license using the legacy Software Asset Management plugin {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the legacy Software Asset Management (com.snc.software_asset_management)
plugin to downgrade a software license through one of two methods: through a software model
record or through a software license record.

## Before you begin

Role required: sam

## About this task

Note:  
Downgrade children set on the software license applies specifically to that license. If a downgrade child is set on the software model, it applies to all licenses of that model.

## Procedure

1. Complete the following steps to downgrade a license from a software model record.
   1. Navigate to Software AssetSoftware Models.
   2. Select a model.
   3. In the Downgrade section, double-click under the Downgrade child column heading.
   4. Select a software model from the list.
   5. Click the green check mark.
   {#t_DowngradingALicense__substeps_b2y_v35_2r}
2. Complete the following steps to downgrade a license from a software license record.
   1. Navigate to Software AssetSoftware Licenses.
   2. Select a license.
   3. Click New in the Software Upgrade and Downgrades related list.
   4. Select a software model from the list.
   5. Select the Start and End dates.
   6. Click Submit.
   {#t_DowngradingALicense__substeps_twj_hj5_2r}
{#t_DowngradingALicense__steps-brx_2j5_2r}
* **[Identify a downgrade child from a software license record using the legacy Software Asset Management plugin](https://servicenow-prod.fluidtopics.net/v0tKK9A1SmOrT8TJW24f4A)**   
  Use the legacy Software Asset Management (com.snc.software_asset_management) plugin to identify a downgrade child from a software license record.

*[\>]: and then