---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Global Search

# Global Search in Workforce Optimization for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Locate what you're looking for quickly using the global search in Workforce Optimization for ITSM.  
As an agent or a manager, easily find the information you need by searching users, groups, shifts, schedules, or tasks using the search icon ![Search icon]().  
Note:  
To search shifts and schedules, you must [generate the text index](https://www.servicenow.com/docs/access?context=index-multiple-tables&version=australia&pubname=australia-platform-administration&ft:locale=en-US) for the following tables before you start performing the search for shifts and schedules:

* Schedule \[sn_shift_planning_schedule_plan\]
* Shift Plan \[sn_shift_planning_shift_plan\]
{#global-search-wfo-itsm__ul_zbf_tpj_p4b}