---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Activate Problem Management Best Practice --- Madrid --- Knowledge Integration

# Activate Problem Management Best Practice --- Madrid --- Knowledge
Integration {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the Problem Management Best Practice --- Madrid --- Knowledge Integration (com.snc.best_practice.problem.madrid.knowledge) plugin if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.{#act-pm-best-prac-madrid-know-int__activate-pmknowint}

## Before you begin

Role required: admin

## About this task

The Problem Management Best Practice --- Madrid -- Knowledge Integration plugin (com.snc.best_practice.problem.madrid.knowledge) helps you to create known error articles to help with incident deflection. The plugin helps in the following activities:

* Creating a known error article from a problem.
* Creating a knowledge base for known error articles.
{#act-pm-best-prac-madrid-know-int__ul_fq5_1pw_wfb}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#act-pm-best-prac-madrid-know-int__find-plugins-cmd}
{#act-pm-best-prac-madrid-know-int__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#act-pm-best-prac-madrid-know-int__p_cb1_nfg_h1c}
   {#act-pm-best-prac-madrid-know-int__find-plugin-cmd}
{#act-pm-best-prac-madrid-know-int__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US). {#act-pm-best-prac-madrid-know-int__activate-plugin}
{#act-pm-best-prac-madrid-know-int__activate-plugin}{#act-pm-best-prac-madrid-know-int__steps_rfx_bf1_2t}
* **[Components installed with Problem Management](https://servicenow-prod.fluidtopics.net/x~6WWoC7~npHTTI6FTeNiA)**   
  Several types of components are installed with activation of the Problem Management Best Practice --- Madrid --- Knowledge Integration plugin, including tables.

**Related topics**   

* [List of Australia
  plugins](https://www.servicenow.com/docs/access?context=list-of-plugins&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

*[\>]: and then