---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Collaboration with major incidents

# Collaboration with major incidents {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Initiate and manage the collaboration for the major incident records from the ITSM
Mobile Agent app.

You need to add the deep linking support for ITSM Mobile Agent on the Mobile studio. For more
information on adding the deep linking support, refer [Add deep linking support to ITSM Mobile Agent](https://servicenow-prod.fluidtopics.net/E6QKF0ia~df6vQKexkPAAw "Deep linking enables instances to support direct communication to a messaging application from a particular record in the system.")