---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Reference

# Simplified IT Service Management reference {#ariaid-title1}

Release version: Australia  
Updated April 1, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information about Simplified IT Service Management.
* **[AI agents and agentic workflows in Simplified IT Service Management](https://servicenow-prod.fluidtopics.net/pPowXPsZoQhG3mmQ8qucrQ)**   
  Use conversational AI-native experience for administrators, employees, and fulfillers using Simplified IT Service Management (Simplified ITSM). AI agents and agentic workflows provide a step-by-step approach to configure ITSM workflows with validated inputs and preview.
* **[Catalog items installed with Simplified IT Service Management](https://servicenow-prod.fluidtopics.net/IlZXmzihw9kAT105oO5xFg)**   
  Few commonly requested catalog items are auto-installed in the base system for Simplified IT Service Management.
* **[Roles in Simplified IT Service Management](https://servicenow-prod.fluidtopics.net/HzMA4A97VMDWkdEtazbIwQ)**   
  You can configure the user access for Simplified ITSM pages using various roles.