---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Activate

# Activate Walk-up Experience {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can activate the Walk-up Experience plugin (com.snc.walkup) if you have the admin role. This plugin includes demo data.{#activate-walkup-experience__ph_WalkupExperienceActivate}

## Before you begin

Role required: admin

## About this task

The Walk-up Experience application is for pre-built support lounges. The application enables your organization to set up a walk-up contact channel to support online and on-site queue check-in.  
The Interaction Logging, Routing, and Queuing (com.glide.interaction) plugin are activated with the Walk-up Experience plugin (com.snc.walkup). The following plugins must also be activated in order to use the Walk-up Experience application:

* Asset Management (com.snc.asset_management)
* Service Portal (com.glide.service-portal)
{#activate-walkup-experience__ul_glz_jzf_zdb}

To activate Walk-up Experience Badge Reader Integration and for more
information about this feature, refer to [Badge Reader Integration for Walk-up Experience](https://servicenow-prod.fluidtopics.net/yNdCT5aIEfDHJ4COeELYFw "Improve Walk-up Experience user satisfaction by using the Badge Reader Integration application at your on-site walk-up queue locations. Walk-up Experience users can scan an employee badge to check in to a queue, rather than entering credentials.").

For enhanced security, activate the Explicit Role (com.glide.explicit_roles) plugin.
The walk-up user is assigned snc_external automatically. This plugin was introduced
in the ServiceNow AI Platform
Paris release.  
Note:  
Refer to [Explicit roles plugin](https://www.servicenow.com/docs/access?context=explicit-roles-plugin&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) for details about the plugin and [Explicit Roles](https://www.servicenow.com/docs/access?context=explicit-roles&version=australia&pubname=australia-platform-security&ft:locale=en-US) for more information about this upgrade process.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-walkup-experience__find-plugins-cmd}
{#activate-walkup-experience__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-walkup-experience__p_cb1_nfg_h1c}
   {#activate-walkup-experience__find-plugin-cmd}
{#activate-walkup-experience__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US). {#activate-walkup-experience__activate-plugin}
{#activate-walkup-experience__activate-plugin}{#activate-walkup-experience__steps_rfx_bf1_2t}
**Related topics**   

* [List of plugins (Australia)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

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