---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Take a survey in Service Operations Workspace

# Take a survey in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Complete the survey assigned to you in Service Operations Workspace This feature is available only when the Workforce Optimization for ITSM plugin `sn_wfo_cfg_itsm` is installed.

## Before you begin

Role required: sn_wfo_cfg_itsm.employee

## About this task

Important:  
The Assessments tab is available only when the Workforce Optimization for ITSM plugin `sn_wfo_cfg_itsm` is activated the instance. If the tab is not visible, verify with your administrator that the plugin is active. For more information, see [Activate Workforce Optimization for ITSM](https://servicenow-prod.fluidtopics.net/HkkAtPRKrojGtldV0cQ~Tw "The Workforce Optimization for ITSM Configurable Workspace plugin (sn_wfo_cfg_itsm) is available with the ITSM Enterprise subscription package.") You can respond to surveys or your assessments. You can access surveys available for any group to which you belong.

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Access your profile.  
   For more information accessing your profile, see [Access your profile in
   Service Operations Workspace](https://servicenow-prod.fluidtopics.net/c~sINkAPW4g9vBytim52Rw "Track and monitor the real-time status of your work by accessing your profile in Service Operations Workspace. You can track how many incidents and interactions you have closed and how many you are actively working on. You can also view the roles and groups to which you belong and see information about your manager and teammates.").
3. Select the Assessments tab.
4. Go to SurveysOpen.
5. In the Metric type field, select the survey you would like to take.  
   Note:  
   You can also select the Notifications icon and select the survey.

   You
   will get notified 7 days before, the day before, and on the day when the
   survey will be available for you to complete.
6. Select Take a survey.
7. Complete the survey.

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