---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Examples of Desktop Assistant notifications using DesktopAppNotificationUtils

# Examples of Desktop Assistant notifications using DesktopAppNotificationUtils {#ariaid-title1}

Release version: Australia  
Updated May 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Examples showing the sendDANotification() method of DesktopAppNotificationUtils used to send a Major Incident Management (MIM) alert and a Proactive Engagement (PE) notification.

## Major Incident Management alert {#examples-da-notifications-script-include__examples-da-notifications-script-include-mim-alert}

The following code sends a P1 major incident alert to two users. The referrer_table and referrer_id parameters specify the incident record that the notification links to.

    var utils = new sn_dex_desktop.DesktopAppNotificationUtils();

    var response = utils.sendDANotification({
        notification_title:   "Major Incident Declared",
        notification_message: "A P1 major incident affecting the VPN gateway has been declared. " +
                              "Your team lead has been notified. Check INC0009001 for updates.",
        recipient_list:       "3a59b56ec6112000bce4d7d220a8df54," +
                              "62826bf03710200044e0bfc8bcbe5df1",
        referrer_table:       "incident",
        referrer_id:          "1c741bd70b2011200523d2e2d9c2d46a",
        source:               "mim"
    });

    gs.info("DA Notification response: " + JSON.stringify(response));

The system returns the following response.

    {
      "responseCode": "200",
      "message": "Desktop Assistant Notification Call flow called with flow context ID: <guid>",
      "metadata": { "notificationID": "<sys_id of inserted notification record>" }
    }

## Proactive Engagement notification {#examples-da-notifications-script-include__section_jyj_rdy_djc}

The following code sends a license renewal reminder to a single user and includes a link to the related service catalog request.

    var utils = new sn_dex_desktop.DesktopAppNotificationUtils();

    var response = utils.sendDANotification({
        notification_title:   "Action Required: Software License Renewal",
        notification_message: "Your Adobe Acrobat license expires in 5 days. " +
                              "Submit a renewal request through the Service Portal.",
        recipient_list:       "3a59b56ec6112000bce4d7d220a8df54",
        referrer_table:       "sc_request",
        referrer_id:          "<sc_request_sys_id>",
        source:               "pe"
    });