---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Training agents using Coaching with Learning

# Training agents using Coaching with Learning {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Coaching with Learning to train your agents with internal and external learning content. Organize similar content in learning libraries. Assign learning tasks and track completion.  
Important:  
Coaching with Learning is available when you enable the Coaching with Learning application from the ServiceNow® Store. To enable this application, see [Request Coaching](https://servicenow-prod.fluidtopics.net/P6Y665zmsbw1mFImMYET~A "The Coaching (com.sn_coaching) plugin requires a separate subscription and must be activated by ServiceNow personnel.").
* **[Coaching your trainee](https://servicenow-prod.fluidtopics.net/iHlknuJbOQvdujQl3gWnDw)**   
  A manager, or coach, is a subject matter expert of a process and is responsible for providing coaching to an employee, or trainee. Use the Coach Dashboard to manage and measure the effectiveness of your coaching.
* **[Managing your coaching assessments](https://servicenow-prod.fluidtopics.net/_4rsgGyF27L6S8RhWY11hA)**   
  Employees, or trainees, are assessed on work they have done that has triggered a coaching opportunity. Once assessed, the trainee is assigned training by the coach. Use the Trainee Dashboard to manage your assessments and track results.