---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create Decision records

# Create Decision records {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Decision records contain the conditions that you can use to determine the change
approval action. Create decisions using condition builder when creating change approval
policies.

## Before you begin

Role required: admin or change manager

You can create decisions to evaluate conditions that reference policy inputs and
apply the associated approval definition. To create a decision, perform the
following steps:

## Procedure

1. Navigate to AllChangeChange PolicyChange Approval Policies.
2. Create a change approval policy or open an existing policy.  
   For more information, see [Create change approval
   policy](https://servicenow-prod.fluidtopics.net/_DNyI_3KYlcl4IHJm9DCQQ "Use a change approval policy to define approvals that should be generated for your change.").
3. In the Policy inputs tab, create a policy input or update an existing record.  
   For more information, see [Create a
   decision](https://servicenow-prod.fluidtopics.net/Y9qs28Gh0hErPtDC3EoM1w "Policy inputs are variable sources that you can use while evaluating a decision to determine the approval action. You can create multiple policy inputs to evaluate the decision created, and also access the change request table and any table change request references.").
4. In the Decisions tab, open the default decision record.
5. Copy and modify the decision record configuration or click New to create a new decision record.
6. Provide a label in the Label field.
7. In the Answer field, select an approval definition.
8. Add any necessary filter conditions using the condition builder.  
   These conditions determine the outcome of the policy. For example, to generate approvals at the Assess state that trigger an approval definition when risk is low, set the condition to \[Change request.state\] \[is\] \[Assess\] AND \[Change request.Risk\] \[is\] \[Low\].
9. Click Submit.

*[\>]: and then