---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Employee experience

# Employee experience in Simplified IT Service Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Simplified IT Service Management provides a comprehensive employee or requester experience with an AI chat first approach to find answers, request items, check status, and create incidents.
* **[Employee experience in Employee Slate](https://servicenow-prod.fluidtopics.net/dQzazeuPVz5YNh3XXzsqYA)**   
  You can enable an AI-first employee experience that brings search, requests, tasks, knowledge, and communications together in one intuitive destination. Employees can easily find information, manage requests and tasks, stay informed through communications and news, connect with teams, and get work done faster.
* **[Employee experience in Employee Center](https://servicenow-prod.fluidtopics.net/FYxQAfzWzCKRZ6qrnSWQZg)**   
  Simplify meeting employee needs by leveraging the automated self-service and browsing experience in the Employee Center portal.