---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Activate Incident

# Activate Incident {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can activate the Incident plugin (com.snc.incident) if you have the admin role.
This plugin includes demo data and activates related plugins if they are not already
active.

## Before you begin

Role required: admin

## About this task

Incident plugin activates these related plugins if they are not already active.{#activate-incident-plugin__table_m4z_wfs_wfb__entry__2}

| Plugin | Description |
|-|-|
| Service Management Basics \[com.snc.service\] | Provides the baseline for Service Management functionality. |
| Incident Management Notification \[com.snc.incident_notification\] | Provides notification functionality for Incident Management. |
| Incident Overview Homepage \[com.glideapp.report.itsm.incident.overview\] | Incident Overview Homepage |
[Table 1. Plugins for Incident]

{#activate-incident-plugin__table_m4z_wfs_wfb}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-incident-plugin__find-plugins-cmd}
{#activate-incident-plugin__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-incident-plugin__p_cb1_nfg_h1c}
   {#activate-incident-plugin__find-plugin-cmd}
{#activate-incident-plugin__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US). {#activate-incident-plugin__activate-plugin}
{#activate-incident-plugin__activate-plugin}{#activate-incident-plugin__steps_rfx_bf1_2t}
* **[Components installed with the Incident plugin](https://servicenow-prod.fluidtopics.net/HVNtYAg2ZXWZvJ7VX63lXw)**   
  Several types of components are installed with activation of the Incident plugin in Incident Management.

**Related topics**   

* [List of Australia
  plugins](https://www.servicenow.com/docs/access?context=list-of-plugins&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

*[\>]: and then