---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Viewing schedules and request time-off

# Viewing schedules and request time-off {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View your schedule, see the members of your group, request time off, and set your preferences for contact methods.  
As an itil user you can perform these tasks:

* [View On-Call schedules](https://servicenow-prod.fluidtopics.net/ksH87bIMxWrlvACLjeUKog "The tiled grouping of on-call shift schedules helps you to review shifts rather than having to search through all shifts in the system.")
* [Configure my availability and contact preferences](https://servicenow-prod.fluidtopics.net/A9iSwRRZu5lgHCesNiceBg "You specify your availability and the methods to use to contact you for On-Call escalations. The instance notifies you if an admin overrides your settings for some reason.")
* [Request time off and suggest who can cover](https://servicenow-prod.fluidtopics.net/95pLipAwvKIjd_poT748jg "You can schedule your own time off and suggest a suitable cover from among fellow roster members.")
{#viewing-schedules-and-escalation__ul_pt1_sl5_gyb}
* **[View On-Call schedules](https://servicenow-prod.fluidtopics.net/ksH87bIMxWrlvACLjeUKog)**   
  The tiled grouping of on-call shift schedules helps you to review shifts rather than having to search through all shifts in the system.
* **[Configure my availability and contact preferences](https://servicenow-prod.fluidtopics.net/A9iSwRRZu5lgHCesNiceBg)**   
  You specify your availability and the methods to use to contact you for On-Call escalations. The instance notifies you if an admin overrides your settings for some reason.
* **[View my group schedules](https://servicenow-prod.fluidtopics.net/aZk8fGHJdRQQFHYIR9o05g)**   
  You can see the on-call schedules for your groups.
* **[View my personal schedule on the My Schedule report](https://servicenow-prod.fluidtopics.net/61tw01~NBv5avr8DRbD1LQ)**   
  You can view when you are on call and the escalation lineup for a particular date range.
* **[Request time off and suggest who can cover](https://servicenow-prod.fluidtopics.net/95pLipAwvKIjd_poT748jg)**   
  You can schedule your own time off and suggest a suitable cover from among fellow roster members.
* **[View my On-Call calendar on my calendar app](https://servicenow-prod.fluidtopics.net/awUyZ39iwwVw7RBwKdPz~Q)**   
  You can subscribe to your On-Call calendar using your personal calendar client.