---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management
Release :
- australia
ft:locale :
- en-US
ft:publication_title :
- Australia IT Service Management
ft:clusterId :
- itsm
bundleId :
- itsm
workflow :
- Technology
---
# Create a problem task model
# Create a problem task model {#ariaid-title1}
Release version: Australia
Updated March 12, 2026
 2 minutes to read
Create custom Problem Management models with states and transitions tailored to your use cases.
## Before you begin
See considerations for enabling Problem Management models at [Problem Management models](https://servicenow-prod.fluidtopics.net/jb0xFy7CIgh8iXdMEijadg "You can use Problem Management models to tailor processes for specific use cases.").
Role required: admin
## Procedure
1. Open the Problem Task Models table in one of the following ways.
* In the navigation filter, enter prb_task_model.list.
* Navigate to AllProblemAdministrationProblem Task Models.
Note:
For more information about enabling menu items for Problem Management models, see [Enable or disable an application menu or module](https://www.servicenow.com/docs/access?context=t_EnDisableAppMenuOrMod&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).
{#create-problem-task-model__choices_q2g_c5m_dcc}
1. Select New.
2. Save the sys_id for creating an interceptor (as described in later steps) by selecting Copy sys_id from the form context menu icon (![Form context menu icon.]()).
3. On the Problem Task Model form, fill in the fields.
For more information, see [Problem task model form](https://servicenow-prod.fluidtopics.net/RSR0RUyfDey7mGIypZC0yw "Description of the field values for the problem task model form.").
{#create-problem-task-model__substeps_smn_ylf_dcc}
2. Choose the states for your custom model by selecting Save from the form context menu icon (![Form context menu icon.]()).
1. From the Model States context menu that appears, select New.
2. On the Model State form, fill in the fields.
{#create-problem-task-model__table_or5_pkf_dcc__entry__2}
| Field | Description |
|-|-|
| State | State that you want to include in your model. |
| Initial state | Option to enable this state as the initial state for your model. This field is automatically selected when you add the first state to your model. |
[Table 1. Model State form]
{#create-problem-task-model__table_or5_pkf_dcc}
3. Select Submit for each state you choose.
{#create-problem-task-model__substeps_pzw_nkf_dcc}
3. Apply a transition to each model state by selecting the display/hide hierarchical lists icon (![Display/hide hierarchical lists icon.]()).
1. From the Model State Transitions context menu, select New.
2. On the Model State Transitions form, fill in the fields.
{#create-problem-task-model__table_jgj_2df_dcc__entry__2}
| Field | Description |
|-|-|
| From | State that the problem task record is moving from. |
| To | State that the problem task record is moving to. |
| Automatic transition | Option for enabling automatic transition to the problem task record when the defined conditions are met. Selecting this option also prevents you from manually selecting the State field on the problem task record. |
[Table 2. Model State Transition form]
{#create-problem-task-model__table_jgj_2df_dcc}
3. Select Submit for each model state transition that you add.
{#create-problem-task-model__substeps_yy3_5cf_dcc}
4. **Optional:** Apply transition conditions by selecting any of your model state transitions.
1. From the Transition Conditions context menu, select New.
2. On the Model State Transition Condition form, fill in the fields.
For more information, see [Problem Management model state transition condition form](https://servicenow-prod.fluidtopics.net/cfg7WSZ7oFHiIzRQ4~6hyQ "Description of the field values for the model state transition condition form.").
3. Select Submit for each transition condition you add.
{#create-problem-task-model__substeps_bbg_whf_dcc}
5. Create an interceptor for your model by navigating to AllSystem DefinitionInterceptors.
1. From the Name column, search for *models.
2. Select Problem Task Models from the list.
3. From the interceptor list for problem task models, select New.
4. Select Simple question to redirect the URL.
5. On the Interceptor Answer form, fill in the fields.
{#create-problem-task-model__table_jvc_34f_dcc__entry__2}
| Field | Description |
|-|-|
| Name | Unique name for the intercept. |
| Order | Order in which the associated model is displayed. |
| Active | Option to make the intercept active. |
| User Prompt | Name of the model that your user sees. |
| Roles | Option to define the roles to select the problem task model. |
[Table 3. Interceptor Answer form]
{#create-problem-task-model__table_jvc_34f_dcc}
Note:
In the Target URL field, specify your model's sys_id in the following format:
problem_task.do?sys_id=-1&sysparm_query=prb_task_model=[sys_id].
6. Select Submit.
{#create-problem-task-model__substeps_ztq_ynf_dcc}
{#create-problem-task-model__steps_tp5_kmn_bcc}
## Result
Your custom problem task model is available as a choice for the roles specified in your interceptor.
**Previous topic:** [Create a problem model](https://servicenow-prod.fluidtopics.net/mml8YSRrCvFH1nmgr~ZQFA "Create custom Problem Management models with states and transitions tailored to your use cases.")
**Next topic:** [Applying CSDM guidelines to Problem Management](https://servicenow-prod.fluidtopics.net/ybaargfRuuCghu9z0DTuPA "Problem Management helps identify the cause of an error in the IT infrastructure, reported as occurrences of related incidents. The goal of this product view is to help you to understand how Problem Management key entities work with the core CSDM framework.")
*[\>]: and then