---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Activate Problem Management Best Practice --- Madrid --- State Model

# Activate Problem Management Best Practice --- Madrid --- State Model {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Problem Management Best Practice --- Madrid --- State Model plugin (com.snc.best_practice.problem.madrid.state_model) introduces new best practice states and guided actions to navigate the life cycle of a problem.{#act-pm-best-prac-madrid-state-mod__activate-pmbestpracticestatemodel}

## Before you begin

Role required: admin

## About this task

The new best practice states are not compatible with the previous version of Problem Management and require verification before this plugin can be activated. The plugin is activated by default for the new customers.

Existing customers should use the [Migration Utility](https://servicenow-prod.fluidtopics.net/koZiLTsPbjr5mwrwcTsdBw "The Problem Management Migration Utility, available in the ServiceNow Store, is a guided setup application that helps you upgrade to adopt the base version of Problem Management using the guided problem life cycle.") to
verify and migrate to this plugin.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#act-pm-best-prac-madrid-state-mod__find-plugins-cmd}
{#act-pm-best-prac-madrid-state-mod__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#act-pm-best-prac-madrid-state-mod__p_cb1_nfg_h1c}
   {#act-pm-best-prac-madrid-state-mod__find-plugin-cmd}
{#act-pm-best-prac-madrid-state-mod__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US). {#act-pm-best-prac-madrid-state-mod__activate-plugin}
{#act-pm-best-prac-madrid-state-mod__activate-plugin}{#act-pm-best-prac-madrid-state-mod__steps_rfx_bf1_2t}
**Related topics**   

* [List of Australia plugins](https://www.servicenow.com/docs/access?context=list-of-plugins&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

*[\>]: and then