---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Coaching

# Coaching {#ariaid-title1}

Release version: Australia  
Updated April 4, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use ServiceNow
Coaching to monitor your teams' performance and coach your employees to improve their skill set.
Train your agents with internal and external learning content using Coaching with Learning. Organize similar content in learning libraries. Assign learning tasks and track completion.

## Get started {#cf-coaching-landing__cf-app-landing-get-started}

|-|-|-|
| [Explore Learn how coaches can use Coaching to train their teams](https://servicenow-prod.fluidtopics.net/Fp17U5RdRlH4~A4aBqcWZA "Review and assess the quality of your teams' completed interactions and tasks. Based on these assessments, you can assign course items for your teams. When they complete the training, the skills associated with it get added to their skills set.") | [InstallSet up Coaching to assess and train teams](https://servicenow-prod.fluidtopics.net/P6Y665zmsbw1mFImMYET~A "The Coaching (com.sn_coaching) plugin requires a separate subscription and must be activated by ServiceNow personnel.") | [Configure![]()Use Coaching with other applications](YAqYcgOzqGO7_8kBVfTvCA "Get the Coaching application, and set up coaching opportunities, surveys, and surveys.") |
| [Manage Train your agents using Coaching With Learning](https://servicenow-prod.fluidtopics.net/iHlknuJbOQvdujQl3gWnDw "A manager, or coach, is a subject matter expert of a process and is responsible for providing coaching to an employee, or trainee. Use the Coach Dashboard to manage and measure the effectiveness of your coaching.") | [IntegrateUse Coaching with other applications](https://servicenow-prod.fluidtopics.net/zqncDuREE0XMYz4HbzZatw "Bring in data from other ServiceNow applications to enhance the training of your agents.") | [Reference![]()Get details about Coaching components such as roles, tables, and system properties](TEom9~lm3dMj7eQBGNlqsA "Coaching reference content includes business rules and field descriptions.") |
[ ]

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## Troubleshoot and get help {#cf-coaching-landing__cf-app-landing-get-help}

* [Ask questions and explore other resources for Coaching in the ServiceNow Community](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
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