---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Schedule a software count for the legacy Software Asset Management plugin

# Schedule a software count for the legacy Software Asset Management plugin {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
How to schedule a software count for the legacy Software Asset Management
(com.snc.software_asset_management) plugin.

## Before you begin

Role required: sam

## About this task

The SAM License Counters scheduled job scans your instance for software
installations. The SAM License Counters job occurs at 2:00am local time every
morning. The job queries the Software Installation
\[`cmdb_sam_sw_install`\] table and captures any installations that
have not been scanned in the past 7 days. The job runs a join query on hardware that
has been scanned within the last day and software installations that have not been
scanned in the last 7 days.

The SAM License Counters scheduled job runs all software counters at once.

To refresh the cache manually for a specific counter:

## Procedure

1. Navigate to AllSoftware AssetReconciliationSoftware Counters.
2. Select a counter whose cache you want to refresh.
3. Right-click in the header bar of the Software Counter record and select Rebuild SAM Cache from the context menu.  
   Figure 1. SAM rebuild cache

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