---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure preferences for a user group

# Configure preferences for a user group {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Specify the On-Call preferences for a user group.

## Before you begin

Role required: admin, rota_admin, or rota_manager.

## Procedure

1. Navigate to AllOn-Call SchedulingAdministrationGroup Preferences and then set the values as needed.  
   {#config-group-prefs-oncall__table_tys_kyb_wfb__entry__2}

   | Field | Description |
   |-|-|
   | Group | User group for which the On-Call preferences should apply. |
   | Shift managers | Users who can manage the shift in addition to group managers, shift administrator \[rota_admin\], and delegated shift managers. You can also select the current group members. |
   | Allow Shift Schedule Overlap | Specifies if overlapping schedules are allowed for shifts within the group. When set to <kbd class="ph userinput">Default</kbd>, the value selected for the Configuration to control whether to allow overlapping Shift schedules (com.snc.on_call_rotation.allow_rota_overlap) property is applied. Note: Shift overlap is required to have a hand-off period between shifts. With this, multiple shifts can be on-call for the same duration. On-call members from multiple shifts can be contacted. |
   | Escalation rule on Shift overlap | Escalation rule that applies when there is a shift overlap. When set to <kbd class="ph userinput">Default</kbd>, the value selected for the Escalation rule which applies when Shifts overlap (com.snc.on_call_rotation.escalation_rule_rota_over) property is applied. |
   | PTO approval preferences | Specifies if an On-Call member in the group can create time-off request (PTO). When set to Default, the value selected for the sys property com.snc.on_call_rotation.pto.configuration (This property governs if an On-Call user (Not "admin, rota_manager, group manager or rota_admin") is allowed to create PTO) is applied. |
   | First Day of the Week | Select a preferred start day of the week for the selected group |
   [Table 1. On-Call Group Preference form fields]

   {#config-group-prefs-oncall__table_tys_kyb_wfb}
2. To view On-Call property settings, click View Global Settings.
3. Click Submit to configure the settings or Delete to delete the preference.

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