---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Restrict or unrestrict universal request access in Service Operations Workspace

# Restrict or unrestrict universal request access in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Mark a universal request as restricted or unrestricted when you identify that the request contains sensitive information.

## Before you begin

Role required: routing agents, sn_uni_req.sensitiveinfo_agent or service-specific assignment group members

## Procedure

1. Navigate to AllWorkspacesService Operations Workspace.
2. From the navigation list, select List.
3. From the navigation list, select Universal RequestOpen.
4. Navigate to the universal request that you want to mark as restricted.
5. On the form, select the Restrict button.
{#restrict-ur-sow__steps_ljr_y44_11c}

*[\>]: and then