---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Migrate the server script from ITSM Agent Workspace to Service Operations Workspace for ITSM

# Migrate the server script from ITSM Agent Workspace to Service Operations Workspace for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the server script to migrate list actions from ITSM Agent Workspace to Service Operations Workspace for ITSM.

## Before you begin

When performing the migration, you must have selected the List actions option for ITSM Agent Workspace features. For example, the List actions option for List. For information about the migration process, see [Migrate from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/pqZoxZLSkS6mZX8QQQikgQ "Through a set of simple steps, quickly migrate your ITSM Agent Workspace features including configurations and customizations to Service Operations Workspace for ITSM.").

Role required: admin

## About this task

At the end of the migration process, a confirmation message specifies if the migration is successful or not. You can review the migration information and perform the post-migration steps to confirm successful migration of
your configuration or customization.

## Procedure

1. Navigate to AllNow Experience FrameworkDeclarative ActionsList actions.
2. Filter the records based for Implemented As is set as Server script.
3. View the log in the failed record in the migration process and find the sys_Id of the record from the List Actions list.
4. Select the failed record with the corresponding sys_id.
5. Select and hold (or right-click) on the header, and select Insert and Stay.
6. Clear the Workspace and View fields.
7. Select the Experience Restricted check box.
8. In the Action configuration related list, select Edit, and then select SOW Actions from the Collection list to the Action configurations list.
9. Save the Action configurations list by selecting Save.
10. Select Update.
{#migrate-list-server-script-aw-sow__steps_u5f_5kj_dcc}

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