---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Schedule the generation of a daily report

# Schedule the generation of a daily report {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Generate and distribute a daily scheduled report that summarizes the agent's work performance via email.

## Before you begin

Role required: sn_channel_mgmt.admin

## About this task

{#schedule-report-configurable-wfo-itsm__table_yyt_rky_vwb__entry__2}

| When | Then |
|-|-|
| ​The Send Daily Agents Reportschedule job is run | Thesn_channel_mgmt.agents_report event is executed |
| Thesn_channel_mgmt.agents_report event is executed | The Daily Agents Report notification is triggered |
| The Daily Agents Report notification is triggered | The daily_agents_reports email script is executed |
| The daily_agents_reports email script is executed | An email is sent to all managers |
[ ]

{#schedule-report-configurable-wfo-itsm__table_yyt_rky_vwb}  
Note:  
To change the existing report, modify the daily_agents_reports email script.

## Procedure

1. Navigate to AllSystem DefinitionScheduled Jobs.
2. Search and select Send Daily Agents Report.  
   The scheduled script form appears.
3. Click the link here to edit the record.
4. Select the Active check box.
5. In the Run field, ensure that the option Daily is selected.  
   The script, by default, sends the agents' work summary report daily to the managers.
6. Select the Time zone.
7. Do any of the following:  
   * To update the scheduled job, select Update.
   * To execute the scheduled script, select Execute Now.
   {#schedule-report-configurable-wfo-itsm__ul_emg_xly_vwb}
{#schedule-report-configurable-wfo-itsm__steps_vq4_lkf_vsb}

## Result

All managers and additional managers of the teams receive an email notification that summarizes their agents' performance.

*[\>]: and then