---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View or join slack channel from an incident

# View or join slack channel from an incident {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View all slack channels associated with an incident to know if a required slack
channel already exists before you create a new one. You can also import messages from a
slack channel.

## Before you begin

* Role required: sn_incident_write, itil, or admin
* Plugins required:
  * Collaboration Services plugin (sn_tcm_collab_hook) version 2.0.x
  * Slack Spoke for ServiceNow Integration Hub plugin (com.sn.slack.ahv2) version 1.3.x
  {#view-slack-channel__ul_otf_b4b_jnb}
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## About this task

The system property sn_tcm_collab_hook.slack_on_task enables the slack feature on a task table. By default, the value is incident. If you want to enable the slack feature on other task tables, such as problem or change_request, add the table names in the Value field.  
Note:  
When an incident becomes inactive, the associated slack channels get archived.

## Procedure

1. Navigate to AllIncidentOpen.
2. Open an active incident record.
3. Click the View Slack Channels related link.  
   All the dedicated slack channels for the incident are displayed.  
   Note:  
   The Join channel option appears only for public channels.
4. **Optional:** Click View channel to open the slack channel.
5. Click Join channel to join any slack channel.
6. To import messages from any slack channel, click Import messages.
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