---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Task Intelligence for ITSM

# Task Intelligence for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
ServiceNow®
Task Intelligence for ITSM uses machine learning to set up, deploy, and track solution-based models to achieve important business outcomes.

## Get started {#c-itsm-task-intelligence__section_jmy_rsk_trb}

|-|-|-|
| [Explore Learn about Task Intelligence for ITSM concepts and features.](https://servicenow-prod.fluidtopics.net/rpk8kka0N6Grtei_xgT2Vw "With Task Intelligence for ITSM, you can set up and deploy machine learning models to predict field-level recommendations and identify similar records for incidents, which will appear as actionable recommendations in the side panel.") | [Configure Configure environment, tools, and user access.](https://servicenow-prod.fluidtopics.net/BhBLc~i590ni4VnMshledg "Configure Task Intelligence for ITSM so agents can use the application to get the field level predictions and similar records on incidents as actionable recommendations in Service Operations Workspace.") | [ManageLearn how you can use Task Intelligence for ITSM.](https://servicenow-prod.fluidtopics.net/g0hDMsL88~DBlA5HPu6bnw "Use the machine learning capabilities of Task Intelligence for ITSM to predict field level recommendations and similar records on the incidents which appear as actionable recommendations in the side panel.") |
| [MonitorLearn about monitoring and analyzing Task Intelligence for ITSM models](https://servicenow-prod.fluidtopics.net/RLdJZeIc2otXvm_DQPXKuQ "You can view the impacts of your trained incident prediction models. Monitor model performance overtime, track business value, and view what predictions your agents did and didn't use."). | [ReferenceGet details about Task Intelligence for ITSM components, such as roles and dependent applications.](https://servicenow-prod.fluidtopics.net/1x7HkiAhEsUjLlIZ9sRWtQ "Reference topics provide additional information about components installed with Task Intelligence for ITSM.") |   |
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## Troubleshoot and get help {#c-itsm-task-intelligence__section_tml_g1v_dyb}

* [Ask or answer questions in the Task Intelligence for ITSM community](https://community.servicenow.com/community/it-service-management/content?filterID=contentstatus[published]~category[incident-management])
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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