---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Book an appointment at a Walk-up Experience Tech Lounge

# Book an appointment at a Walk-up Experience Tech Lounge {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Book an appointment at a ServiceNow
Walk-up Experience Tech Lounge by using the Now® Mobile
app.

## Before you begin

Role required: user

## Procedure

1. On your mobile device, tap the Now® Mobile app icon ().
2. Navigate to the list of available Tech Lounges using any of these options.

   | Tab | Navigation |
   | My Items | Tap the headphones icon (![Headphones icon.]()). |
   | Services | Tap the more options icon (![More options icon.]())Visit a Tech Lounge. |
   | Information | Tap the headphones icon (![Headphones icon.]()). |
   |-|-|

   {#make-appointment-now-mobile__choicetable_gml_2yh_5nb}
3. From the list of active Tech Lounges, tap your preferred Tech Lounge.
4. Tap Make Appointment.  
   Note:  
   The option to book a slot in advance is not available in all Tech Lounges. If the Maximum future bookable day field doesn't appear in the Tech Lounge details view, you can't book a slot in advance in that particular Tech Lounge.
5. On the form, fill in the fields.  
   {#make-appointment-now-mobile__table_h44_ygv_pnb__entry__2}

   | Field | Description |
   |:-|:-|
   | Reason | Reason for your visit. |
   | Date | Preferred date for the visit. |
   | Time slot | Preferred time slot for your visit. |
   [Table 1. Make Appointment form]

   {#make-appointment-now-mobile__table_h44_ygv_pnb}

   If you select a date when the Tech Lounge is closed or is not available for
   appointments, the time slot doesn't appear. Select a different date and time
   slot.
6. Tap Submit.  
   Your appointment confirmation is displayed on the screen.
7. **Optional:** Tap OPEN on your appointment to view the details.  
   Another way to view your appointment confirmation is to return to the Tech Lounge list view and tap the Visits tab, or return to the Now® Mobile app home page and tap My Tech Visits.

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