---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Explore

# Exploring Change Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Change Management processes for a change request are controlled by workflows defined for a specific change request type.
* **[Change model management](https://servicenow-prod.fluidtopics.net/BiUOnkqFOLRgUczOq~P_Sg)**   
  Change models help streamline change requests by tailoring a fit-for-purpose process to support specific, common change use cases.
* **[Change types](https://servicenow-prod.fluidtopics.net/KhsXAMtsc55MmAs3BOe65A)**   
  Change Management supports the three types of service changes ITIL describes --- standard, emergency, and normal. The change type determines which state model is invoked and the change process that must be followed.
* **[Change templates](https://servicenow-prod.fluidtopics.net/EghzmwK9UqRo6tzUHc5xcA)**   
  Standardize the creation of change requests by creating change templates based on all available change models.
* **[State progression for normal, standard, and emergency changes](https://servicenow-prod.fluidtopics.net/dOZ0Hx5nJ7Uzh2wYaRZvgg)**   
  Each change request model progresses through a number of state values in a specific order.
* **[Modify the email notification for change request state changes](https://servicenow-prod.fluidtopics.net/CiFLoMuSL4xneTb0Y1psug)**   
  There is a change request email notification, which, if active, sends a notification to the user when the state progresses to Scheduled, Implement, Review, or Canceled. You can modify the change request notification to specify when to send it, who receives it, and what it contains.
* **[Change approval policies](https://servicenow-prod.fluidtopics.net/6VpgFyDKyBxzVRFkomYawA)**   
  In Change approval policies, approval definitions are used to generate approvals according to your business requirements.
* **[Approval with e-Signature for change requests](https://servicenow-prod.fluidtopics.net/0tu5zRFaG7C3UJQze~lATw)**   
  Use e-signatures to add an additional layer of verification and compliance to change approval workflows. e-signatures are supported in both Core UI and Service Operations Workspace (SOW).
* **[Change Advisory Board (CAB) workbench](https://servicenow-prod.fluidtopics.net/KdHNwIlCPzPLMvWRsHMq5A)**   
  The Change Advisory Board (CAB) workbench enables a CAB manager to schedule, plan, and manage CAB meetings.
* **[Upgrade Change Management](https://servicenow-prod.fluidtopics.net/h7j6SJ01QK04t4VDwU1Rtw)**   
  Follow these instructions to upgrade your Change Management system.