---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Prepare base plugins

# Prepare base plugins {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Prepare to restore the base functionality that is required for the problem state
model you have modified.

## Before you begin

Role required: admin

## About this task

Note:  
You cannot move back to any earlier stage because in the previous stage you activated the Problem Management Best Practice --- Madrid --- State Model plugin (com.snc.best_practice.problem.madrid.state_model) on this instance and the old states are invalid.

## Procedure

1. Resolve blocking modifications.  
   1. For each blocking modification, click View Modification.
   2. Select the Replace on upgrade check box.  
      Note:  
      If this option is not available, add the Replace on update field to the form using ConfigureForm Layout.
   3. Click Update.
   4. Click Back.
   {#prepare-base-plugins__ol_oqz_4hx_1lb}
2. Click Run Checks.

## What to do next

[Restore base plugins](https://servicenow-prod.fluidtopics.net/MWt7gAeyYlI~6bKnMHeCqA "Repair the plugins in the specified order to restore the base functionality that is required for the problem state model.").

*[\>]: and then