---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Success Dashboard indicators user roles and responsibilities

# Success Dashboard indicators user roles and responsibilities {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Leaders and process owners of both ITSM and HR
can configure and use the Success Dashboard indicators to measure the success of the
implementation.
The Success Dashboard indicators roles and the tasks are uniform across Service groups; ITSM or HR. The following are the user roles and responsibilities: {#success-roles__table_ov2_tj4_2fb__entry__2}

| User role and responsibilities | Required role |
|-|-|
| As a dashboard admin, you can: * Configure the dashboard settings * Manage KPIs by adding or removing a contributing indicator. * Share the dashboard {#success-roles__ul_ev2_rfp_kmb} | sn_sd.success_dashboard_admin |
| As an IT leader or process owner, you can * View the dashboard and KPIs * View the breakdowns at a high level * Share the dashboard {#success-roles__ul_w4n_g41_5rb} | sn_sd.success_dashboard_read |
| As a process owner, you can * View the dashboard and KPIs * View the breakdowns at record-level * Share the dashboard {#success-roles__ul_txz_lp1_5rb} | sn_sd.success_dashboard_details_read |
[ ]

{#success-roles__table_ov2_tj4_2fb}