---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Copy an incident or create a child incident

# Copy an incident or create a child incident {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Copy an incident or create a child incident without manually entering the value of
all the fields in the new incident.

## Before you begin

* Role required: itil, sn_incident_write, or admin
* Select the Enable copy incident feature (com.snc.incident.copy.enable) and the Enable create child incident feature (com.snc.incident.create.child.enable) incident properties at IncidentIncident Properties.

{#copy-incident-or-create-child-incident__ul_gbz_w5r_rjb}  
Note:  
An itil user can copy or create a child of any incident whereas a user without any role can copy only the incident which the user has created.

## About this task

The Copy Incident functionality copies the details of an existing incident record to
a new incident record. The Create Child Incident functionality copies the details of
the parent incident and links the new incident to the parent incident. You can
enable the options as well as add or remove fields or related list using the copy
incident and create child incident properties.

## Procedure

1. Navigate to AllIncidentOpen.  
   Note:  
   If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see [Redirect UI16 module links to Service Operations Workspace](https://servicenow-prod.fluidtopics.net/vL8HZs36~TCAlAHAiJ5i~w "Redirect classic UI16 module navigation links to the equivalent Service Operations Workspace (SOW) experience.").
2. Open an existing incident that you want to copy or from which you want to create a child incident.
3. Perform one of the following actions.

   | Option | Action |
   | Copy an incident | Click the Additional actions icon ![The Additional actions icon]() and then click Copy Incident. Note: After the incident is copied, the Work notes field of the new incident is updated with the following message: Created from a similar incident: INCXXXXXX. |
   | Create a child incident | Click the Additional actions icon ![The Additional actions icon]() and then click Create Child Incident. Note: Ensure you have added the Parent Incident field and the Incident -\> Parent Incident related list to the incident form. The incident, from which you have created the child incident, is considered as the parent incident. |
   |-|-|

   {#copy-incident-or-create-child-incident__choicetable_rsq_41q_23b}
4. Fill out the other fields, as required.
5. Click Submit.  
   The default fields and related lists that are copied from the parent incident are:{#copy-incident-or-create-child-incident__table_qjs_htt_23b__entry__2}

   | From where | What are copied |
   |-|-|
   | Fields | * Category * Subcategory * Business Service * Configuration item * Impact * Urgency * Assignment group * Short Description * Description * Related lists * Caused by Change * Location * Company * Problem * Change Request * Parent incident {#copy-incident-or-create-child-incident__ul_ydk_3tt_23b} Note: If the problem, change, or the parent incident is not active, then details of those fields are not copied. |
   | Related lists | * Affected CIs * Impacted Services * Service Offerings {#copy-incident-or-create-child-incident__ul_ujz_jtt_23b} Note: The supported related tables are: * Affected CIs (task_ci) * Impacted Services (task_cmdb_ci_service) * Service Offerings (task_service_offering) * Business Applications (task_cmdb_ci_business_app) {#copy-incident-or-create-child-incident__ul_zbv_gqt_dnb} You cannot add any other table in this field but you can remove any of the default values. |
   [ ]

   {#copy-incident-or-create-child-incident__table_qjs_htt_23b}

*[\>]: and then