---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Map problem task states

# Map problem task states {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Define how problem task records are updated when you migrate the records.

## Before you begin

Role required: admin

## Procedure

1. Provide the information for the mandatory fields at this stage.  
   The mandatory field values are used when you apply new states to the existing problem task records.  
   Note:  
   * The Assigned to field is used when the new state is beyond 151 - New and the problem task is not already assigned to a user.
   * If you have activated the problem state model plugin, you can assign only users with the problem_task_analyst, problem_coordinator, problem_manager or problem_admin role.
   * The ${current.state} variable is replaced with the current state value and label.
   {#map-problem-task-state__ul_zc5_kfc_mkb}
2. Map all current problem task states to the new states.  
   The following table provides an example of state mapping for the base system version of the problem task records: {#map-problem-task-state__table_ljs_pvg_zkb__entry__2}

   | Current state | New state |
   |-|-|
   | -5 - Pending | 151 - New |
   | 1 - Open | 151 - New |
   | 2 - Work in Progress | 154 - Work in Progress |
   | 3 - Closed Complete | 157 - Closed as Complete |
   | 4 - Closed Incomplete | 157 - Closed as Canceled |
   | 7 - Closed Skipped | 157 - Closed as Canceled |
   [Table 1. Mapping of the current states to the new states]

   {#map-problem-task-state__table_ljs_pvg_zkb}
3. Click Detect Unmapped States to verify whether any state is not mapped.  
   If any state is not mapped, you must provide a mapping.

## What to do next

[Activate Problem Management Best Practice --- Madrid --- State Model](https://servicenow-prod.fluidtopics.net/CCTBtFZMnecZuNXHkiIa3w "You can activate the Problem Management Best Practice — Madrid — State Model plugin (com.snc.best_practice.problem.madrid.state_model) on your instance using the Problem Management Migration Utility store app.").