---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Domain separation and task outage

# Domain separation and task outage {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Domain separation is supported in task outage. Domain separation enables you to separate
data, processes, and administrative tasks into logical groupings called domains. You can then
control several aspects of this separation, including which users can see and access
data.

## Support level: Basic {#domain-separation-task-outage__id_crb_z5w_gpb}

{#domain-separation-task-outage__domain-sep-supported}  
* Business logic: Ensure that data goes into the proper domain for the application's service provider use cases.
* The application supports domain separation at run time. The domain separation includes separation from the user interface, cache keys, reporting, rollups, and aggregations.
* The owner of the instance must set up the application to function across multiple tenants.
{#domain-separation-task-outage__ul_yhr_g2j_xkb}

Sample use case: When a service provider (SP) uses chat to respond to a tenant-customer's
message, the customer must be able to see the SP's response.{#domain-separation-task-outage__p_lsc_nfg_h1c}

For more information on support levels, see [Application support for domain
separation](https://www.servicenow.com/docs/access?context=domain-separated-apps&version=australia&pubname=australia-platform-security&ft:locale=en-US).{#domain-separation-task-outage__p_msc_nfg_h1c}

## Task Outage overview {#domain-separation-task-outage__section_az5_ztx_5mb}

Task-Outage Relationship \[cmdb_ci_outage\] is domain separated. Outages are now data separated,
meaning they can be exposed to the appropriate personas without risk of data exposure.
Fulfillers can view any Task-Outage Relationship records regardless of the domain that the
records belong to. The Task-Outage Relationship table is installed when administrator activates
the optional Task-Outage Relationship plugin.
**Related topics**   

* [Domain separation for service providers](https://www.servicenow.com/docs/access?context=domain-sep-landing-page&version=australia&pubname=australia-platform-security&ft:locale=en-US)