---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create and propose a change template in Service Operations Workspace

# Create and propose a change template in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create, customize, and then propose a change template aligned to a change model.

## Before you begin

Role required: change_manager  
You must have a role with the following access with regard to the change model to modify or retire a change template:

* Access to read
* Access to modify
{#create-change-template-sow__ul_act_lfd_h3c}

## Procedure

1. Navigate to a list of changes.  
   Note:  
   The following lists are available:
   * Open
   * Closed
   * All
   {#create-change-template-sow__ul_ugh_2hs_m3c}
2. Create a change request by selecting New.  
   The Create a change request page is displayed.
3. View available change models by selecting Model.
4. Select the model for which you want to create a change template.
5. Select the More actions menu, and then select Create template for selected model.  
   The Change Template page is displayed in UI16 module. For information on creating a template and providing template fields and policies, see [Create and propose a change template](https://servicenow-prod.fluidtopics.net/kp~dpiwKPH2o8r5cKIH4cw "Create, customize, and then propose for publication a change template aligned to a change model to make change creation faster, and promote data quality and consistency.").

## What to do next

Modify information in existing change templates available in the Create a change request page by selecting Edit template from the More actions menu. You are redirected to the Change Template page in the
UI16 module where you can modify the details as required. For more information, see [Modify a template](https://servicenow-prod.fluidtopics.net/jcZF~fZcTxtvsgcJ3Xd~sw "Copy and modify change templates.").

Manage and retire change templates as needed. For more information, see [Retire a change template](https://servicenow-prod.fluidtopics.net/rR55pO4aD~EDHmVZx8dBcQ "Retire change templates that you no longer need.").

Review change templates as approvers configured in the change model associated with the template. For more information, see [Review a change template](https://servicenow-prod.fluidtopics.net/CSzv_9hMi4NIMFlAT_z8dA "Review a change template proposed for common change requests.").