---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Open an IT ticket in Employee Center

# Open an IT ticket in Employee Center {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Resolve a user's issue by opening an IT ticket.

## Before you begin

Role required: none

## Procedure

1. Navigate to the Employee Center portal.
2. Select Open IT Ticket.  
   The AI-enabled record producer, Create incident with Now Assist, is displayed.
3. In the Please describe your issue below field, enter the issue information.  
   While you're specifying the issue, Now Assist generated solutions are displayed.
4. In the Add attachments field, select a file related to the issue.  
5. **Optional:** Select Save as Draft to save the ticket as a draft request to update and submit later.
6. Perform one of the following actions.

   | Choice | Description |
   | If the related content is relevant | Select Solution found. |
   | If the related content is not relevant | 1. Select Proceed with incident creation. 2. Specify the relevant information such as urgency and select Submit. {#open-ticket-native-ai-itsm__ol_rkq_ccb_xhc} |
   |-|-|

   {#open-ticket-native-ai-itsm__choicetable_mky_ybb_xhc}