---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure supervisor lists for service channels

# Configure supervisor lists for service channels {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure supervisor lists in a service channel to view the list of active work items across service channels and queues.

## Before you begin

Role required: sn_channel_mgmt.admin

## About this task

A database view that defines table joins is used for generating reports for a supervisor list. For example, you can create a database view that can join the Incident table to the Interaction and Metric tables. When you use this database view, and create a supervisor list to report on the active work items, you may include fields from any of these three tables. For more information, see [Working with database views for reporting](https://www.servicenow.com/docs/access?context=c_DatabaseViews&version=australia&pubname=australia-platform-administration&ft:locale=en-US).  
Note:  
You can configure three supervisor lists for each service channel. The first three lists with the lowest order number appear in Channel Management.

## Procedure

1. Navigate to AllWorkforce Optimization for ITSMChannel ManagementService Channels.
2. Select the service channel to which you want to add a supervisor list.
3. Click the Supervisor Lists tab.  
   Note:  
   If you do not see the Supervisor Lists tab, you must [configure the form layout](https://www.servicenow.com/docs/access?context=configure-form-layout&version=australia&pubname=australia-platform-administration&ft:locale=en-US) and the Reports related list.
4. Click New.
5. On the form, fill in the fields:  
   {#configure-lists-channels-configurable-wfo-itsm__table_u41_bmm_1fb__entry__2}

   | Field | Description |
   |-|-|
   | List Title | Display name for the list. |
   | Tab Title | Title for the tab that appears in the manager workspace. |
   | Service Channel | Service channel in which the list appears. |
   | View Name | Database view for the service channel. |
   | Order | Number that displays the order. Note: The first three lists with the lowest order number appear in Channel Management. |
   [Table 1. Supervisor Lists form]

   {#configure-lists-channels-configurable-wfo-itsm__table_u41_bmm_1fb}
6. Click Submit.  
   The supervisor list is added to the service channels and appears in the Channels module in Manager Workspace.

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