---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Define assignment rules for incidents

# Define assignment rules for incidents {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Define assignment rules to identify the right group or the user which is skilled to
work on an incident.

## Before you begin

Role required: assignment_rule_admin or admin

## Procedure

1. Navigate to AllSystem PolicyRulesAssignment.
2. Create assignment rules by following the steps provided in [Create an assignment rule](https://www.servicenow.com/docs/access?context=t_AssignmentModuleRule&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
3. Click Submit.

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