---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# End a conference call from major incident

# End a conference call from major incident {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
A host or a user with the major incident manager role can end the conference
call.

## Before you begin

Role required: major_incident_manager, itil, itil_admin, or admin

## Procedure

1. Open ITSM Mobile Agent app.
2. In Major incidents tab.
3. Tap Active collaborations.  
4. Tap ![More options]().
5. To end the call tap End call button.  
   Tap Cancel to resume the conference call.