---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add a Software Asset Management Foundation plugin custom license metric

# Add a Software Asset Management Foundation plugin custom license metric {#ariaid-title1}

Release version: Australia  
Updated August 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can add a custom license metric to modify the default reconciliation
process.

## Before you begin

Role required: sam_admin to read the custom metric script.

## About this task

Custom license metrics can be created to define specific software calculations not
included in the predefined license metrics list. Custom license metrics are useful
so reconciliation can calculate rights per user or device for certain software
products and bundles of lesser-known software publishers.

For example, you can create a custom metric to avoid over counting installs for
products that are part of an unrecognized bundle.

Custom metrics can be disabled using the custom license metric [property](https://servicenow-prod.fluidtopics.net/rXkBZEaYLrEMqIVaeex_3g "You can set default reconciliation properties such as reconciliation run with custom license metrics, and reconciliation debugging settings."). This feature is enabled by default.

## Procedure

Navigate to AllSoftware AssetAdministrationCustom License Metrics and create a new record (see table for field descriptions).  
{#add-custom-license-metric-samf__table_fdn_2pd_c1b__entry__2}

| Field | Description |
|-|-|
| License metric | Name of the custom license metric. This name is shown in the License Metric field of software entitlements, and in the license metric results for the software model. |
| Metric group | \[Read-only\] Custom license metric. |
| Allocation type | Allocation type of the metric license, per device or per user. * Device * User {#add-custom-license-metric-samf__ul_ax2_4nf_dbb} |
| Description | Description of the custom license metric. |
| Reconciliation order - allocated | Reconciliation metric rank priority for allocated licenses. Lower rank value takes precedence. |
| Reconciliation order - unallocated | Reconciliation metric rank priority for unallocated licenses. Lower rank value takes precedence. |
| Calculation ||
| Calculation Script | The calculation method for the license metric is script. Specify the reconciliation script. |
[Table 1. Custom License Metric form]

{#add-custom-license-metric-samf__table_fdn_2pd_c1b}

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