---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure a table for escalation trigger rules

# Configure a table for escalation trigger rules {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure escalation trigger rules for the tables that do not extend
tasks.

## Before you begin

Role required: admin

## About this task

Tables that are configured in the Trigger Rule Table Configuration \[trigger_rule_table_cfg\] table appear in the Table field in the Trigger Rule form for creating an escalation trigger rule.

## Procedure

1. Navigate to AllOn-Call AdministrationAdministrationTrigger Rule Table Configuration.  
   In Service Operations Workspace (SOW), you can access On-call trigger rule table configuration by navigating to AllService Operations Workspace Admin CenterOverviewConfiguration. On the Configurations tab, from the SOW configurations section, navigate to the On-call Scheduling tile and select Configure and then select Table configuration for trigger rules. For more information, see [Manage configurations in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/J~rqywhYyjK3KAYes4fNig "From a single page, quickly access and manage the customizations in Service Operations Workspace (SOW) for ITSM, access additional plugins that extend the Service Operations Workspace for ITSM capabilities, and access ServiceNow help.")
2. Select New.
3. On the form, fill in the fields.  
   {#configure-tables-for-escalation-trigger-rule__table_kkf_djq_npb__entry__2}

   | Field | Description |
   |-|-|
   | Table | Name of the table that will be enabled for creating escalation trigger rules. |
   | Trigger group field | Group field value in the table based on which trigger rule processes. |
   | Trigger user field | User field value in the table based on which trigger rule processes. |
   | Trigger condition fields | List of table fields that are displayed as a choice list in the Trigger fields field when creating or editing the trigger rules. |
   | Journal field | The ongoing escalation activity. |
   [Table 1. Trigger Rule Table Configuration form]

   {#configure-tables-for-escalation-trigger-rule__table_kkf_djq_npb}
4. Click Submit.  
   The Trigger Rules related list shows the escalation trigger rules that are configured for the table.

*[\>]: and then