---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Work on a change task in Service Operations Workspace

# Work on a change task in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Complete the change task that in turn helps in resolving the associated
change.

## Before you begin

Role required: itil or admin

## Procedure

1. Open a change.
2. From the Change tasks tab, open the required change task.
3. To find and work on records that help in quick resolution of the change task, perform the following actions.
   1. From the contextual side panel, click the agent assist icon (![agent assist icon]()).
   2. Search for a resource and perform the required action.
   {#work-on-change-task-sow__substeps_nvt_svy_5sb}
4. To delete the change task, Click the more actions icon (![more actions icon]()) and select Delete.
{#work-on-change-task-sow__steps_fgg_vln_vsb}
**Related concepts**   

* [Standard change catalog](https://servicenow-prod.fluidtopics.net/QC~F6GmQVltvJ94ynhFS1w "Standard changes are pre-approved, low-risk changes with a proven history of success. The standard change catalog contains the changes that have been approved by the Change Management application as standard changes.")  
**Related tasks**   

* [Create a change request in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/GzFC9QFFC4Mf7lR2iJAZXw "Track modifications to a supported configuration item (CI) by using a change request. You can record information such as the reason for the change, and the change type, priority, and risk.")
* [Work on a change request in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/uZzLHniGed5NKfsCWOn6hw "Modify a supported configuration item to clear a change request.")
* [Create a change task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/VeuC50Ml3ZZXEBZ7_3vjCw "When you need to engage another team or agent for help, create and assign change task. For example, there can be tasks to plan the change, implement the change, and test, and review the work.")
* [Create a Change Advisory Board (CAB) definition](https://servicenow-prod.fluidtopics.net/Q4ECQnyQDVaXs~uccvW7mA "Create a Change Advisory Board (CAB) definition in Service Operations Workspace to set up recurring CAB meetings for reviewing and authorizing change requests.")
* [Create a CAB meeting](https://servicenow-prod.fluidtopics.net/dzoJSxT2vgzN2RqQySVsRg "Create a Change Advisory Board (CAB) meeting in Service Operations Workspace to review and authorize change requests.")
* [Conduct a CAB meeting in the CAB workbench](https://servicenow-prod.fluidtopics.net/7_t8ZQh~fYETOrMquAp1lg "Start and conduct a Change Advisory Board meeting in the CAB Workbench in Service Operations Workspace to review the agenda and approve or schedule changes.")