---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# DevOps Config powered by CDM and PaCE

# DevOps Config powered by CDM and PaCE {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
DevOps Config uses Configuration Data Management and Policy as Code Engine platform capabilities to manage configuration data and
policies.  
Important:  
Starting with the Washington D.C. release, DevOps Config is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

## DevOps Config platform capabilities {#devops-config-capabilities__section_pkl_zkv_4sb}

Configuration Data Management (CDM)

:   CDM is one of two main capabilities in the DevOps Config product. The CDM plugin
    manages application and/or infrastructure configuration data within the ServiceNow AI Platform.

    CDM consists of the backend tables and logic that
    handles all aspects of an application configuration data model. The workspace pages
    that users interact with to manage their data model are also managed by this
    plugin.

    The CDM Context Menu Component plugin is a
    sub-component of the CDM plugin. It provides the
    context (for example, three dot) menu for the node list pane in the Config Data tab
    for an application.

Policy as Code Engine (PaCE)

:   PaCE is the second main capability in the DevOps Config product. It provides a robust policy engine that uses a
    policy script (written in javascript) to evaluate a snapshot of configuration data and
    verifies compliance.

    PaCE provides of a comprehensive versioning
    system so users can audit their policy changes over time. It also contains a test
    playground to evaluate potential policy script changes before going live with user
    configuration data.

## DevOps Config core application {#devops-config-capabilities__section_uxs_zjv_4sb}

DevOps Config

:   DevOps Config is the main application for the DevOps Config product.

    The DevOps Config application consists of the workspace that connects
    users into their data model to manage their config data per application, manage
    policies to validate their config data, and review the health of their application
    configuration data.

    The Insights dashboard widgets lets users gain insights on their configuration data
    acumen, and build better habits in managing their configuration data.

## DevOps Config content packs {#devops-config-capabilities__section_t3z_pkv_4sb}

DevOps Config Exporter Content Pack (Optional)

:   The DevOps Exporter Content Pack is an optional plugin that contains
    curated exporters that the DevOps Config team created and that users can leverage
    out-of-the-box to export the config data from their snapshots as they see fit.

DevOps Config Policy Content Pack (Optional)

:   The DevOps Config Policy Content Pack is an optional plugin that
    contains curated policies that the DevOps Config team created and that users can
    leverage out-of-the-box so they can get to validating their config data right
    away.

Note:  
if users install either of these optional plugins first, they will get DevOps Config and all Dependencies plugins automatically installed as well.

## DevOps Config dependencies {#devops-config-capabilities__section_pr1_jjv_4sb}

These plugins are installed with core DevOps Config applications. They are
critical to DevOps Config and do not function properly without them.

CMDB CI Class Models

:   CDM leverages the CMDB CI Class Models plugin to connect aspects of
    user application configuration data model to the ServiceNow AI Platform
    CMDB.

    Applications are linked to an Application Model, which is part of the Build phase of
    the Common Service Data Model (CSDM). Similarly, deployables are
    linked to an Application Service, which is part of the Operations phase of the CSDM.

    The link between DevOps Config and the CSDM is
    critical for solving problems that may arise across a user software factory.

    For example, an operator is able to trace the cause for an alert for a particular CI,
    to a configuration change, to an application service (of which that CI is a part).
    This can reduce mean time to resolution, or MTTR, from hours to minutes.

PA Premium

:   Performance Analytics (PA) Premium plugin is leveraged by the DevOps Config Insights plugin to allow for more than 180 days of reporting data for all DevOps Config Insights widgets.

Expanded Model and Asset Classes

:   The Expanded Model and Asset Classes Store application adds enterprise model and
    asset classes that extend out-of-the-box product model and asset classes within the
    Configuration Management Database (CMDB) class hierarchy.

    These extensions include class descriptions, identification rules, identifier
    entries, and dependent relationships.