---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Service Operations Workspace for ITSM reference

# Service Operations Workspace for ITSM reference {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information about ServiceNow
Service Operations Workspace.

For information about components installed with Service Operations Workspace for
ITOM, see Service Operations Workspace for ITOM reference.
* **[Terminology in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/E_YTnG~W1~m4lb1jAmWFaQ)**   
  Use this reference to understand the key terms and roles in Service Operations Workspace which includes agent types, request, structures and configuration concepts.
* **[Additional roles for SOW admin](https://servicenow-prod.fluidtopics.net/8cfQd3uFBZNGqjwA3FTYgw)**   
  You can add various user roles to Service Operations Workspace (SOW) Admin role to perform SOW configurations.
* **[Version compatibility between Service Operations Workspace for ITSM and Service Operations Workspace ITOM](https://servicenow-prod.fluidtopics.net/VWfetkO2IrkQj4iUczPyqg)**   
  Look for the version compatibility between Service Operations Workspace for ITSM and Service Operations Workspace for ITOM applications.
* **[Service Operations Workspace for ITSM data model](https://servicenow-prod.fluidtopics.net/eKtQEMOZLGDs0XjXZgQ_GQ)**   
  Learn about Service Operations Workspace (SOW) for ITSM by viewing the data model relationship diagram. This diagram shows the relationships between the tables within the application and provide an overall picture of how SOW operates.
* **[Components installed with Service Operations Workspace ITSM Applications](https://servicenow-prod.fluidtopics.net/9OURE2wK9eFDAF_QvCGlqw)**   
  Several types of components are installed with the Service Operations Workspace ITSM Applications application (sn-sow-itsm-cont) installation, including user role, plugins, and ServiceNow Store applications.