---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# On-Call Scheduling new schedule engine

# On-Call Scheduling new schedule engine {#ariaid-title1}

Release version: Australia  
Updated August 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Introducing the new On-call schedule engine with enhanced capabilities and user experience.  
The new On-call schedule engine is more efficient with the following enhanced features:

* It reduces the time taken to move, add, or remove members from a shift.
* It resolves the gaps arising when members are scheduled for extra-time or partial workdays due to the holiday calendar.
* It reduces the gaps caused by adding, removing, or replacing members of the shift.
* It refers the previous rotation to determine the next person to start the new assignment with. To ensure fair assignment, it starts the rotation with a person not yet assigned in the previous rotation.

{#oncall-schedule-engine__ul_q5g_r1k_bcc}  
Note:  
* New shift will automatically work with the new schedule engine.
* For existing shifts, you can go to the shift record page and manually migrate using the Migrate Now option.
* To migrate all the existing shifts in bulk, run On-Call Upgrade shifts to 2024 schedule engine schedule job.
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