---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Reference

# Request Management reference {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics for Request Management.
* **[Domain separation in Request Management](https://servicenow-prod.fluidtopics.net/vzlL3jFIF6OlBMuHUhLkjA)**   
  This is an overview of domain separation in Request Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
* **[Request ITSM Roles - Request Management](https://servicenow-prod.fluidtopics.net/Ceo_Cut~visuuPm8wvue6Q)**   
  Request the ITSM Roles plugin (com.snc.itsm.roles) to activate the ITSM Roles --- Request Management plugin (com.snc.itsm.roles.request_management) to gain more control over the access that different service desk agents, technicians, and managers have within your Request Management process.
* **[Activate Business Stakeholder](https://servicenow-prod.fluidtopics.net/9b_g2KPtdos37B1agLsT_g)**   
  Activate the Business Stakeholder plugin (com.snc.business_stakeholder) if you have an admin role. This plugin installs the Business Stakeholder role. Users with this role can view and approve records at all ITSM product levels.