---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Resource generators in Recommended Actions for ITSM

# Resource generators in Recommended Actions for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
ITSM base system includes the following resource generators.
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| Resource Generator | Description |
| Assignment group using Classification | The recommendation- Assignment group (Classification),uses this resource generator to return field predictions in the Assignment group field of the current incident. |
| Configuration item using Classification | The recommendation- Configuration item (Classification), uses this resource generator to return field predictions in the configuration item field of the current incident. |
| Incident Fields predictions TI | The recommendation- Incident Fields value prediction (TI), uses this resource generator to return field predictions in the Assignment group, configuration item, and service fields of the current incident. |
| Open PRBs using CI \& Service | The recommendation- Open PRBs (CI \& service), uses this resource generator to return problems with same CI \& Service, which can be linked to current incident. |
| Propose major incident using trend | The recommendation- Propose Major Incident (Trend),uses this resource generator to return incidents which can be proposed as a major incident. |
| Resolved Incidents with same CI \& Service | The recommendation- Similar Resolved incidents (CI \& Service), uses this resource generator to return resolved incidents with same CI \& Service, whose resolution can be linked to current incident. |
| Service using Classification | The recommendation- Service (Classification), uses this resource generator to return field predictions in the Service field of the current incident. |
| Similar KBs using similarity | The recommendation- Similar KB Articles (Similarity), uses this resource generator to return KB articles as recommendations which can be attached to the current incident. |
| Similar major incident using trends | The recommendation- Similar Major Incident (Trend), uses this resource generator to return major incidents which can be linked to the current incident. |
| Similar open incidents using similarity | The recommendation- Similar Open Incidents (Similarity), uses this resource generator to return open incidents which can be linked to the current incident. |
| Similar Open Incidents with same CI \& Service | The recommendation- Similar Resolved incidents (CI \& Service), uses this resource generator to return open incidents with same CI \& Service. |
| Similar PRBs using similarity | The recommendation- Similar Open PRBs (Similarity), uses this resource generator to return problems which can be linked to the current incident. |
| AI Search Resource Generator | The recommendation- AI Search, uses this resource generator to return AI-powered search results as recommendations. |
| Similar incidents using TI similarity | The recommendation- Similar Incidents (TI), uses this resource generator to return similar records for incidents. |
| Similar resolved incidents using similarity | The recommendation- Similar Resolved Incidents (Similarity), uses this resource generator to return resolved incidents whose resolution can be copied to the current incident. |
|-|-|
[Table 1. Resource generator description]

{#resource-generators-in-recommended-actions-for-itsm__table_b4k_3wn_cyb}